Shipping policy

At Curated Hair, we aim to process and dispatch all orders efficiently to ensure a seamless experience.

Orders placed before 1pm (AEST) on business days will be dispatched the same day. Orders placed after this time will be processed on the next business day.

Once dispatched, shipping times will vary depending on location and selected shipping method. You will receive a tracking number once your order has been shipped.

Curated Hair is not responsible for delays caused by couriers, incorrect shipping details provided at checkout, or circumstances outside of our control.

If your order is lost or damaged in transit, please contact us within 5 business days of the expected delivery date, and we will assist in resolving the issue with the courier.